Refunds & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the packaging it came in.

Non-Returnable Items

Please note that some items are not eligible for return, including:

  • Custom or personalized clay earrings: Items made to specific requests, including custom designs or personalized colors, cannot be returned.
  • Clay earrings with visible signs of wear: Earrings that have been used, damaged, or altered after purchase are not eligible for return.
  • Hygiene-sensitive products: Due to hygiene reasons, we cannot accept returns of earrings that have been removed from their sealed packaging.

To Complete Your Return

We require a receipt or proof of purchase to process your return. Please do not send your purchase back to the manufacturer.

Refunds

Once we receive and inspect your returned clay earrings, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Recheck your bank account.
  2. Contact your credit card company, as refunds may take some time to process.
  3. Contact your bank for further clarification.

If you’ve completed these steps and still haven’t received your refund, please contact us at .

Sale Items

Only regular-priced clay earrings are eligible for refunds. Sale items are not refundable.

Exchanges

We only replace clay earrings if they are defective or damaged. To request an exchange for the same product, contact us at and send the item to: .

Shipping Returns

To return your earrings, send them to: .

Important Notes:

  • You are responsible for return shipping costs. These costs are non-refundable.
  • If your refund is approved, the cost of return shipping will be deducted from your refund.

For high-value returns, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

If you have any questions about our refunds and returns policy, feel free to contact us at .